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Frequently asked questions
General
All lessons take place on FunClass, a user-friendly online platform. FunClass is a browser-based gamified platform. The recommended browsers are Chrome, Firefox, and Microsoft Edge. Once you've booked your lessons on teacher-reece.com, we'll promptly provide you with the specific details to access our FunClass classroom.
After purchasing a lesson credit package, the credits will be added to your account. Within your teacher-reece.com account, you'll have access to view all available time slots and choose the ones that best fit your child's schedule. Simply select and book the slots that work for you directly from your account. It's a convenient way to manage and secure your preferred lesson times.
The calendar is ready for up to three weeks in advance of fun-filled learning adventures. Be sure to mark your calendars every Sunday at 11am GMT, as I release another week for booking. It's the perfect way to keep you excited and ensure you never forget about your scheduled lessons. Hurry, grab your spot, and let the learning begin! Don't miss out on booking your preferred time slots!
While I don't offer them just yet, exciting news is on the horizon. I'm currently working hard to bring you awesome group lessons in the future. But hey, if you want to bring along a friend, family member, or even a super cool sibling to join in on your lesson, that's totally fine with me! Let's make learning a fun and inclusive experience together!
Absolutely! I understand that schedules can change. You have the flexibility to cancel or reschedule your lessons. However, I kindly request that you provide me with at least 12 hours notice for any cancellations or changes. This allows me to accommodate other students and ensure a smooth learning experience for everyone. Just reach out, and I'll be happy to assist you with any adjustments you need.
If a cancellation is made with less than 12 hours notice, the lesson will still be deducted from your lesson balance. I kindly ask for your understanding as teachers invest valuable time and effort in preparing for each lesson. Prompt notification of any schedule changes helps us provide the best possible learning experience for all our students. I appreciate your cooperation in honouring the cancellation policy.
If you happen to be late, please note that your lesson will still conclude at the scheduled time to ensure it doesn't affect the next student's lesson. Upon your arrival, we will utilize the remaining minutes to make the most of the lesson and cover the necessary material. Your punctuality is greatly appreciated to maintain a smooth learning experience for everyone involved.
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